Navigating workplace cultures

The unspoken cultural rules of workplace environments

Social and business etiquette may vary globally, but understanding cultural norms is crucial, especially when starting a new position or working with diverse teams. While basic rules of politeness and good manners are universal, adapting to local customs during business trips, an internship during exchange periods, or assimilating to a foreign branch reflects well on you and your company. Remember, not all customs apply to everyone you meet. There are always exceptions. Here are some examples of different expectations across cultural workplaces that might help you out.

Nawfal Emad – Argosy Photographer

China is an economic powerhouse that companies all over the world are eager to do business with. When doing business in China, business attire should always be conservative and traditional, such as suits and ties, or women’s pantsuits. Dark colors are most acceptable but not white since many Chinese communities consider it the color of mourning. Red is lucky and yellow is best avoided. Small talk is an acceptable practice but avoid politics and personal questions.

The French are masters of style and haute couture, and this is reflected in the usual business attire of men and women. Dark colors and conservative looks are acceptable, but your willingness to dress up a bit more might make a good impression. When in a business lunch or dinner, business is usually discussed after the meal is finished, not during. Also, be aware that during meetings, you may be asked some very direct questions. This is not rude; they merely want to get to the heart of the issue.

In Japan, business cards are symbols of identity. When you meet someone in a business setting, carry more than enough business cards than required because not having enough cards can be perceived as unprofessional or ill-prepared. Additionally, it is still customary to bow when greeting, but hosts may offer handshakes if they want to. If someone bows to you, return the bow. The lower you bow, the more respect you show. Moreover, never put your hands into your pockets during introductions; this signals disinterest and boredom. Keep in mind that small talk, especially about personal life and family, might make your Japanese colleagues uncomfortable. Patting someone on the back, touching their arm, or similar actions are too forward. Even blowing your nose in public is seen as rude and disrespectful.

In Latin America, everything might be quite the opposite. In some cultures, family discussions are considered personal and intrusive, but in Latino communities, there is a general appreciation for the subject. You may show photos of your loved ones and talk about them and yourself. This is a way of establishing rapport and is important to building a business relationship.

Singapore takes rules seriously. Social etiquette like not smoking outside designated areas, chewing gum in public, littering, or jaywalking can lead to hefty fines or jail. Similar to India and the Middle East, they show respect for others even through the smallest gestures. Do not show the sole of your foot by crossing your legs with the foot resting on the knee, or by using your foot to point at something. Raise your hand to get someone’s attention and do not point with your finger.

Many German etiquettes value directness and thoroughness. Expect detailed questions and bring evidence—charts, graphs, and data to support your ideas. German business demeanor tends to be quite direct, so expect many questions, but do not press for fast decisions if you are making a sale or a big decision.

Canada has an empathetic culture. Canadians often put others first and have an indirect communication style. So understanding body language and reading between the lines are valuable skills to avoid conflict and hurt feelings. Be diplomatic and build a strong rapport with colleagues and supervisors. Asking people to do things rather than telling them what to do is a common courtesy. Humility also goes a long way in fostering better relationships. Regardless of the influx of different cultures, everyone is expected to show consideration and patience towards others.

As the saying goes, “When in Rome, do as the Romans do.” Each culture offers unique customs and expectations. To succeed, weigh your words carefully, be mindful of non-verbal cues, and be open-minded. Respect and adaptability will always lead you to success in the workplace.



3 Responses

  1. The information here are valuable contribution especially for those who travel. I didn’t know much about this but you made it very interesting!
    Your writing style is clear, concise and engaging!

  2. The norms in the workplace truly varies and evolve over time but the values of humility and respect does not change and resounds across cultures. Thanks for reminding us!

  3. An insightful overview of global business and social etiquette. It provides the readers with practical advice on navigating cultural differences. The content is well-structured and concise, yet rich with valuable information. Great article!

Leave a Reply

Your email address will not be published. Required fields are marked *

Related Articles